Meliá Cayo Guillermo

Charmaine Barr, CA, 2007-10-27
We stayed at the Melia Cayo Guillermo in September of this year and cannot wait to go back next year. The staff is above all the kindest. Some of the hardest working people around and the resort itself is so beautiful and lush. The service was fantastic and we loved the excursions that we went on. We had absolutely no complaints at all. A vacation is what you make of it and we had such a fun time. We will return with our adult children next October. We tell everyone we know what a wonderful and relaxing place this resort is. Thankyou to all at the Melia Cayo Guillermo! See you soon!
Dave and Charmaine Barr
London, Ontario
Canada

Anónimo, GB, 2007-06-20
It was absolutely brilliant - service 5-star. Staff does just not know what to do for you - handshake at meals to thank you for coming - lots of food - lots of choices - abundance of seafood - must take catemaran for a day at Pesos 50 this is incredible! - bedroom cleaned punctially - very very hot - do not take much clothes - mosquitoes not a problem if you spray after sunset and very early in am. Hotels are not 5star as you would get elsewhere - so if you are fussy, do not stay in 3/4 star - you will feel building is a bit tired. You must stay at 5 star - but whatever your hotel lacks the staff and sea makes up for it. Lots of watersports - it is just to beautiful to describe - highly recommended. Photos just too spectacular!
I will definitely recommend it. Horseriding a definite no - horseriding equipment old, rusted and cruel - please take donations for horseriding equipment if you want to do something good.

Anónimo, GB, 2007-06-20
Melia Cayo Guillermo ......Great place to stay. We went to the Melia Cayo Guillermo for our honeymoon and had a great time. The staff, food, pool, surrouindings and beach were fantastic.

Anónimo, CA, 2007-06-20  
We stayed at the Melia Cayo Guillermo and had a wonderful time. Like many others, we were little bemused by the conflicting reviews, but upon attending the resort realized that the negative comments were unfounded or just unfortunate experiences for those concerned. All in all a lovely place to stay. Not 5 star by Canadian standards but definitely worth the trip! We will definitely return.

Anónimo, GB, 2005-04-25
Stayed at the melia for the last two weeks in March and was a little disappointed with the place. I have heard a lot of people comment on the standard of the hotel not being 5 star and i have to agree its more like a mediterranean 3 star hotel.

My biggest concern was security and the ability for anyone to get a key to your room. All keys are credit card type which has the access to the door and your safe encoded onto it, the maids key just gives access only. We had problems with our door a couple of times and couldnt believe how easy it was to get a duplicate key, no security questions, no proof of id etc, we even sent the kids up to ask for spare keys and no one asked anything. By the end of the holiday we had a collection of 5 keys to hand back so be careful if you leave valuables in the safe as they may not be as safe as you think.

Service was very good at the hotel although i am a little cynical in thinking that this is because of the tipping culture that occurs, naturally the nicer the staff are the more likely they will get a tip. There seems to be so much emphasis on tipping it is a bit tedious, maybes its be just being tight

I found finding decent food difficult, although there is an italien and other restaurants, these have to be booked in advance and you are only allowed a certain number of visits.,..pizzas are pizzas so i dont know what the fuss is. Cakes and desserts were terrible, they looked okay but tasted of nothing but a sort of bland cake. Getting a seat in the buffet restaurant was a bit of a joke, most of the time the waiters tell you to wait until they find you a table even though loads are free.

I have a big problem with the supposed 'all inclusive' which really is not as it should be as its more like fully board. Meal times are restrictive to set hours and if your hungry in between you can only get a toasty from the one toasty maker on site although there were some pastries on offer too. Drinks are all fakes, foul tasting chemical soft drinks and 'cuban style' alternatives which didnt live up to my expectation. the only bar on an evening was either inside in the lobby which was always packed, to hot and smokey, or a separate music bar next to the entertainment area which was impossible to get served. I actually ate and drank less on holiday that I did at home.

Majority of trips were fab although do not do the 'colourful cuba tour' which drops you of in a 'lebanon' style town called Moron which if full of beggars who wont leave you along. Swimming with dolphins was great although becareful as ive just learnt my son has contracted brucellos maris, which is a disease transferred by sea mamals i.e. dolphins, its flu like which has an incubabtion period of 3 weeks before it appears

Avril the rep was great, made me realise what a rep is supposed to do.

Wont be going back...suprisingly although i did enjoy my time as it was an experience not to forget, just pleased ive got another 3 holidays this year to look forward too.....give me ibiza anyday!!!